BUILDING SAFETY (PART 4): THE BUSINESS STEPS


In the previous blog post we talked about the personal steps you can take as a leader to build a better culture. In this post we are going to look at the business steps. When I do personal business coaching in Houston and personal business coaching in The Woodlands
Why? The business steps determine the quality of the company and the employees. If they are not willing or good at connecting, they will be able to have a good job.
The first business step is absolutely focused on your hiring process. This is the gateway to bringing in the right people who are not a fit. And this alone, can bring you long-term success or failure. I had one company as a customer that became less important in their hiring process. Where they have been, and they have been likeable and qualified, they have settled on a different race during rapid growth. They have been qualified but not necessarily likeable or connectors.
These managers have to work with problems, resolve problems and other problematic situations. To say the least, getting these people to work and work together. People who work for these managers no longer feel safe. No one wants to take the risk of an indefinite fear of reprimand, or in the case of a couple of managers who are very insecure, being fired, because the managers see their intelligence and problem-solving approach as a threat to their leadership .
Here's the second business step. Let's say you have a very good hiring process. You are still going to have some bad apps. Sometimes these occur when a company grows as a result of an employee's responsibilities change. The employee is a good person but can not adapt to change. Therefore, they become a liability to the culture. Other times, we just make mistakes in the hiring process. Regardless, the worst thing to do is not act. As a leader, people expect you to look for their welfare and safety. Bad apples do not create a safe environment. Get rid of them.
The third step is not every business can do. Create spaces that maximize interaction. As a business coach, I encourage companies, when possible to rearrange an area or where there is potential for more interaction. Increased visibility adds to the potential for greater contact and more connections. Very often, it is those unexpected encounters that lead to meaningful conversations. Office design, where possible can help this.
The fourth business step is to make sure everyone has ownership. In short, everyone must feel that their voice can be heard. In businesses that encourages the personal development of their employees, it is very hard to develop an atmosphere that encourages you and your input. The only way you learn, and grow from what you learn, is to take care of yourself. Businesses that create a sense of ownership, their feeling that they matter and their loyalty.
One other point to consider as a leader. Be human. Show that nothing is beneath you. Ray Kroc Who Founded McDonald's was meticulous about picking up trash in the office that had missed the waste paper basket. 
Follow the business steps above and show your humanity. When you will be taking the necessary steps to build a better culture.​​​​​​​​​​​​​​​​​​​​​
You Can See Related Blog on Tumblr:  Houston Business Coaching

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