The Fundamentals of Change

Virtually every major change has its roots in success. In almost every case, the need for change is born of past success—of doing the right thing and doing it well.

  • The first stage of change—The environment shifts and the right thing becomes the wrong thing. The frustrating thing is that, although the old right thing is now wrong, we still do it well.

  • We start the second stage of change by finally recognizing that the right thing is now the wrong thing-we finally see the light.

  • The third stage is the new right thing is new. We are usually not very good at it at first. Initially, we end up doing the new right thing quite poorly.
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